Given that much of the content we write about relates to how technology can assist in improving the functionalities resulting from automating, it’s sometimes easy to forget that in most cases, the parking industry still relies on person-to-person interactions.
Mark Morris from Lanier Parking Solutions in Atlanta is Director of Organisational Development, and has published several articles on customer service relating to both the parking and other industries. If your business model includes your staff interacting with customers at your car parks, these two articles are worth a read.
According to Mark – and who would disagree – “parking is mostly a service orientated industry… at the most basic level our product is actually the level of customer service, good or bad, provided by our employees”.
A smile makes all the difference!